At AMD we believe that the journey begins with a positive installation experience, but it doesn’t end with a purchase. Our dedication to providing global solutions for the mining industry extends beyond crafting high-quality mine doors; we’re equally committed to assisting our customers throughout the installation process.
Comprehensive Installation Support
Our new customers gain access to multiple methods of assistance for a smooth installation:
Virtual Teams Classes: We offer virtual training classes covering both the mechanical and electrical aspects of door installation. Prior to the virtual session, we supply detailed installation manuals to the install team for review. During the Virtual Teams meeting, we delve into each element of the installation process, providing insights and answering any questions that may arise.
On-Site Training with representatives: Recognizing that some customers prefer a hands-on approach, we extend the option to have an AMD representative travel on-site. This allows for in-depth classroom training before the installation kicks off, ensuring that the install team is well-versed in the nuances of our products.
Direct Assistance During Installation: For those who prefer real-time support, we can work directly with the install team during the actual installation. Our experts are at your service, ready to provide guidance and support to ensure a flawless installation.
Efficiency in Installation
Our commitment to customer satisfaction goes beyond guidance; it extends to the efficiency of the installation process. We take pride in the feedback we’ve received – our doors are reportedly 30% more efficient to install compared to other designs. This efficiency is not just a byproduct; it’s a deliberate part of our design philosophy. AMD products are crafted not only for durability but also for ease of installation.
Overcoming Language Barriers with Visual Aids
Language differences can pose a challenge. To address this, we employ visual aids to simplify the installation process. Using colored, reflective “dots” at each assembly joint ensures that every part is in the correct orientation.
Our installation manuals, available in multiple languages, are further enriched with illustrations that guide the installer through each progressive step. From start to finish, our manuals provide a visual roadmap for a successful installation.
We understand that a successful installation is the cornerstone of customer satisfaction, we strive to be creative in our efforts to ensure that installation teams are well-prepared, equipped with the knowledge and tools needed to install our Mine Doors with precision. As a global industry leader, we are not just selling products; we’re forging partnerships built on trust, support, and a shared commitment to excellence.
